Senior Support Analyst
4 FDA approved drugs; 15+ clinical candidates; 400+ patents; 21 years of GNF history!
In this role as the Senior Support Analyst, you will provide endpoint and technical support for the needs of GNF scientists and administration related to end‐user specific services and products.
Your responsibilities include, but are not limited to:
•Serving as tier 2 incident escalation and liaison to Desktop Engineering to produce manageable workarounds to issues.
•Analyzing daily incident queue to identify potential problems, working with minimal direct supervision.
•Developing and providing formal Knowledge Base (KB) documentation for internal and user consumption regarding problem resolutions
•Utilizing modern scripting languages to automate processes, manage endpoints, and create software install packages
•Managing and generating metrics to ensure adherence to KPI's
What you will bring to the role:
•Undergraduate degree in Computer Science, Information Systems preferred or related field experience
•Minimum of 5 years of experience with the configuration and troubleshooting of desktop software and hardware in a corporate computer network environment.
•Experience with scripting languages such as PowerShell, Bash/Unix, or AutoIT
•Experience with packaging and automating software deployment and endpoint management products.
•Strong communication (both written and verbal) and interpersonal skills.
•Excellent troubleshooting and prioritization skills
•Experience with code repositories such as GitLab, and M365 client side apps
•Biotech/pharmaceutical work experience
Position will be filled to commensurate with experience
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you are given opportunities to explore the power of digital and data, empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.
Join us and help us reimagine medicine.
The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
La Jolla, CA